Privacy Policy for The Lunchbox London

1. Introduction
The Lunchbox London ("we," "our," or "us") is committed to safeguarding the personal information entrusted to us by the families and individuals we assist. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable Canadian privacy laws.

2. Information We Collect
We collect personal information necessary to provide our services effectively. This may include:

• Contact Information: Names, phone numbers, addresses, and email addresses.

• Child Verification: Identification documents to confirm the presence of school-aged children in the household.

3. Methods of Collection
Personal information is collected through:

• Online Forms: Submission via Google Forms for assistance requests.

• Email and Phone Communications: Correspondence to obtain necessary identification and arrange service delivery.

• Website Newsletter Signup: Voluntary subscription to our monthly newsletter, with the option to unsubscribe at any time.

4. Purpose of Collection and Use
We collect and use personal information to:

• Verify Eligibility: Confirm household details to ensure appropriate service provision.

• Communication: Coordinate delivery arrangements and provide relevant information about our services.

• Service Delivery: Facilitate the distribution of food bundles to families with school-aged children facing food insecurity in London, Ontario.

5. Consent
By providing your personal information, you imply consent for us to collect, use, and disclose it for the purposes stated above. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us as outlined below.

6. Disclosure of Personal Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with trusted third parties who assist us in operating our services, provided they agree to keep this information confidential. We may also disclose information when required by law.

7. Data Security
We implement appropriate security measures to protect your personal information, including:

• Storage: Personal information is stored in an offline, password-protected Microsoft Excel tracker.

• Access Control: Access to personal information is restricted to authorized personnel only.

• Data Transmission: Addresses are used in Google Maps solely for delivery route planning and are not stored online.

• Data Retention: Personal information is retained only as long as necessary to fulfill the purposes for which it was collected. Identification documents are deleted from our email system after verification.
  

8. Access and Correction
You have the right to access and correct your personal information held by us. To do so, please contact us using the information provided below.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Lunchbox London - thelunchboxlondon@outlook.com

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.